Blog Entry

Kentucky issues apology and ticket exchange

Posted on: July 11, 2011 4:11 pm
Posted by Pete Pistone

Kentucky Speedway management issues a formal apology to race fans caught in Saturday's traffic and logistical problems at the Quaker State 400. Fans have been invited to exchange tickets for any Speedway Motorsports Inc. (SMI) track event this season in addition to future races at Kentucky:

Track News Release

Kentucky Speedway, which is owned and operated by Speedway Motorsports, Inc., today issued the following statement regarding the fan experience at Saturday's “Quaker State 400.”

"To those fans that were not able to attend the Quaker State 400, we offer our sincerest apologies," said Mark Simendinger, general manager, Kentucky Speedway. "We'd also like to apologize to all of our fans who endured challenging conditions during our event weekend. As we said earlier, we're committed to working with NASCAR, state and local officials and traffic experts to address Saturday's traffic issues to ensure that we never have this type of experience again."

“I would like to apologize on behalf of Speedway Motorsports to the fans who had tickets, yet due to logistical issues, were not able to attend the inaugural Sprint Cup Series race at Kentucky Speedway," said Marcus Smith, president and chief operating officer of Speedway Motorsports, Inc. "For those fans with tickets who were unable to attend Saturday night's event, we will honor their ticket at any remaining 2011 NASCAR Sprint Cup Series race at a Speedway Motorsports facility or the 2012 Sprint Cup race at Kentucky Speedway. 

"Our company has always been about enhancing the fan experience with first-class amenities and putting fans first. I feel terrible for the fans that had a bad experience at Kentucky Speedway and we are asking that they give us a chance to make it up to them. We are very thankful for the overwhelming fan support we had for this inaugural event. We learned some valuable lessons this past weekend and will do everything in our power to make sure we don't have these issues again." 

The ticket exchange is good for the following events at Speedway Motorsports facilities while supplies last at each respective venue:

July 17 - New Hampshire Motor Speedway

Aug. 27 - Bristol Motor Speedway

Sept. 4 - Atlanta Motor Speedway

Sept. 25 - New Hampshire Motor Speedway

Oct. 15 - Charlotte Motor Speedway

Nov. 6 - Texas Motor Speedway

2012 - Kentucky Speedway

In addition to the ticket exchange, Kentucky Speedway offers will issue these fans an equal quantity of tickets to either its Oct. 1 NASCAR Camping World Truck Series 225-mile race or Oct. 2 IZOD IndyCar Series 300-mile event. 

For information on ticket exchange and redemption, fans should only contact the Kentucky Speedway ticket office at 859-578-2300 or by email at

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Since: Nov 9, 2006
Posted on: July 12, 2011 1:57 pm

Kentucky issues apology and ticket exchange

People should have left for the track earlier.

Since: Oct 17, 2006
Posted on: July 12, 2011 8:06 am

Kentucky issues apology and ticket exchange

What does NASCAR have to do with this article?? I guess some people just have to make a moronic jab at NASCAR anytime they feel the urge. Nascar does not own the speedway so therefore they have nothing to do with any refund or free ticket offer that Kentucky Speedway extended to those affected by the traffic.

Since: Sep 15, 2006
Posted on: July 11, 2011 7:45 pm

Kentucky issues apology and ticket exchange

greedy, wishy-washy, make up the rules as you go NASCAR, STRIKES YET AGAIN.

Since: Oct 7, 2006
Posted on: July 11, 2011 7:10 pm

Kentucky issues apology and ticket exchange

Yea thanks. You get one oprotunity to see a race, take off time from work, and you can't get back to any race. Where is the finacial refund????? Remember NASCAR greed kills. Give these people thier money back!!!!!

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